CUSTOMER SUPPORT

PAYMENT
We accept payment through PayPal which accepts: Discover, American Express, Mastercard and Visa or your PayPal account, choice of preferred payment.

 

Signing up for a PayPal account is not required for purchase through Paypal.*

 

For  security reasons, PayPal requires that if either your email or credit card is currently subscribed to a PayPal account, you must sign in and pay through your PayPal account during checkout.

 

PLEASE NOTE:  Orders are also subject to 5%GST (Canadian Goods and Services Tax).  Orders will not be processed until shipping fee's and taxes are paid}.  For international shipping, please contact us before placing your order for the most accurate rates.

 

SHIPPING | HANDLING | INSURANCE

Orders are shipped either via Canada Post first class mail parcel with tracking or FedEx within 10 business days of purchase.

 

Shipping Rates:

Within Canada = $12.00

USA = $16.00

 

All shipping rates include insurance and tracking for security and your peace of mind.  

If other shipping arrangements are desired, please contact us for additional options and charges.

 

RETURNS | EXCHANGES

We want you to love your selections as much as we do.  If you are unsatisfied, contact us within 3 days of receiving your order with your concern and we will either replace or exchange your item for another piece.  All items must be returned in the original condition they were shipped in and with bubble wrap included.  Customer is responsible to pay all shipping costs for returns/exchanges. All Last Call items are a Final Sale, no refund or exchange.

 

ERRORS AND INACCURACIES

Although we strive to have accurate, up-to-date information on our site, to be 100% error free is difficult. Therefore, our website may, at times, contain errors relating to product availability.  Consequently, we reserve the right to correct these errors even if an order has already been submitted. We apologize in advance for any inconvenience this may cause you.

 

PRIVACY POLICY

Your privacy is very important to us.  All the information submitted by our customers is treated as strictly confidential; Under no other circumstances do we sell, rent or share your personal information with any other third parties.  We respect your privacy and are committed to maintaining your personal information safely and using it responsibly. We only collect customer information for the purpose of processing your orders and improving your overall shopping experience with us.

 

All personal information provided to us (i.e. name, address, e-mail address, telephone number, credit card information, etc) is securely maintained within an encrypted file system and/or password protected and only accessible by the appropriate individual for the purpose of processing your order.

 

QUESTIONS

If you have any questions related to our products and/or services that have not been answered, please contact us with your query.